FAQ


Here are our most frequently asked questions.

Before booking

What is the arrival day / changeover day?

Station House and Station Cottage – Friday

Murmur Aeron – Saturday

Rhoslwyn - Sunday

During low season we may be able to offer an earlier check in day for late break bookings, or shorter breaks provided it does not cross over into the following week.

How many do your cottages sleep?

Our cottages sleep as listed below – this is the maximum number, any requests to exceed these numbers will be declined.

Rhoslwyn – Sleeps max 3

Station House – Sleeps max 4

Station Cottage – Sleeps max 4

Murmur Aeron – Sleeps max 6

What if I want to book several cottages in one location?

It is possible to book Station Cottage and Station House together providing both are available. (Both are Friday changeover, sleeping up to a total of 8)

How long can I book a cottage for?

The normal booking length is one week, however short breaks maybe available (see below). From April 2019 the maximum length you can book one of our holiday cottages for is two weeks.

A two week booking will include a mid stay housekeeping visit inc. linen change, dust, vacuum, mop which may take a few hours depending on the cottage (and lawn cut if required - weather dependent.) You don’t need to stay in for the housekeeping visit, all we ask is the surfaces / floors are kept clear.

What are short breaks and when can I book them?

Short breaks can generally be booked as late breaks in low season, minimum stays are generally three nights, though minimum stay may be longer. Take a look at our special offers pages or availability button to see available short breaks.

Do you accept children?

Our cottages are suitable for children under normal supervision.

Children over two count towards the maximum occupancy number. One infant per cottage does not count towards max occupancy, however please enquire before booking if you have an infant in your party as some of our cottages have limited space for a cot or not suitable for more than one infant.

We have a travel cot, high chair and changing mat per cottage (plus a baby bath at Murmur Aeron), we can fit a stair gate at Murmur Aeron and Station House – please let us know if you need one fitting. Please note no bedding, linen or towels are provided for the travel cot so you'll need to provide your own as well as rubber under-sheets for young children using the beds.

Your booking

How can I book?

Go to the Availability and Booking page for the cottage you wish to book on our website to book online where you will find the booking process– please contact us if you wish to pay by BACS.

How much will my deposit be?

You will be asked to pay a non refundable 20% deposit at the time of booking or the full amount if your booking is 6 weeks or less before the arrival date. The remainder balance will be taken automatically using the same payment method the deposit was taken.

Can I pay the balance early?

Yes, you can pay the remainder balance at anytime before it is due, just let us know and we will send you an email with balance payment options.

How does the automatic balance payment work?

A week before the balance is due we will send you an email advising when the payment will be taken and also give the option to pay the balance with a different card or BACS.

What happens if the automatic payment fails?

We will let you know if the automatic payment fails and send you a link so you can pay with an alternative card or BACS.

Can I opt out of the automatic payment?

If you wish to pay by a different method, let us know before the due date and we will send a link so you can pay with an alternative card or BACS.

Can I pay in installments?

We don’t offer installments, however if you wish to pay part of the balance early let us know.

Do I need holiday / cancellation insurance?

We strongly recommend looking into holiday insurance before booking your holiday for example if you have to cancel for any reason. You can find some advice from Which? About taking out holiday insurance for UK staycations.

When will I get direction details?

You will receive direction details with your full payment receipt, including written details and a map attached to your email – we strongly recommend you save or print out the map and written details as the cottages are all a distance away from the postcodes if using a Sat Nav, the maps provided show you directions from the postcode to the cottage.

When can I arrive and how will I get the key?

We meet and greet all our guests personally on arrival when we hand over the key and give a short tour of the cottage, facilities and overview of the local area and attractions plus answer any last minute questions.

We appreciate it if you keep us informed if you are going to be more than 30 mins late as we do not live by the cottages.

See below for arrival times which allows us time to get your cottage ready before you arrive.

If you would like a later arrival you can choose a later time slot when booking online.

Rhoslwyn – 5pm

Station House – 5pm

Murmur Aeron – 6pm

Station Cottage – 6pm

Departure time is 10am for all our cottages.

We maybe able to offer a slightly earlier arrival time outside of high season weeks (usually an hour earlier than the times stated above) however this will depend on a number of factors including if it has been booked the week before your stay, we suggest to give us a call a couple of days before your arrival and we can advise if an earlier check in time is possible.

Your Stay

What can we expect in the cottages?

All of our accommodation is self- catering. It is kitted out with a standard inventory and this includes most things you would need to cook a meal or bake. You will need to bring all food and condiments.

We provide a welcome pack with a local treat, pint of milk and enough tea, coffee, toilet roll, bin liners, washing up liquid and dishwasher tablets to help you settle in for a day or so. We also provide matches, firelighter and a starter basket of logs for properties with a wood burner, additional seasoned wood can be purchased locally.

All of our cottages have a garden of various size, where garden furniture is supplied, it will consist of wooden picnic benches or wooden benches. Please note though we try and do a lawn cut on changeover day this isn’t always possible so a mid week lawn cut may take place during your stay.

Bed linen, towels- one bath and one hand towels per person (please bring your own beach towels), 2 tea towels, a bath mat and an oven mitt are provided. If you are travelling with young children, we would advise bringing your own rubber sheets. We do not supply linen or bedding for our travel cots.

Is heating / electric included?

Yes, heating and electric is included at all of our cottages, with the exception of two electric heaters at Rhoslwyn located in the cinema room and conservatory, we include a starter credit in the meters, if you do need to top up the meters take £1 and £2 coins. (The main living areas and bedrooms at Rhoslwyn are centrally heated which is included)

Can I bring my dog?

We welcome up to 2 dogs at Rhoslwyn, Station House and Station Cottage - £2.50 per dog per night, max 2 dogs, dog towel and a dog bowl will be provided. Many local pubs and cafes also allow dogs.

Dogs should not be allowed on the furniture or left unattended in the accommodation. In the event of your dog fouling the garden, we do require you to clean up after them.

Please do not bring or allow dogs into Murmur Aeron, Inc. the garden. (this is our pet free cottage).

We regret no other pets are allowed at any of our accommodation.

Will I have a mobile phone signal?

This will depend on the network provider you are with, let us know which cottage you are looking to book and your provider and we will try and advise as best as possible.

All of our cottages have payphones which can also take incoming calls.

Is there WiFi?

Yes all of our cottages have complementary WiFi. The WiFi is supported by BT. Please note intermittent connection problems can sometimes occur due to the remoteness of our cottages and therefore should not be relied upon.

What do I do if I have an issue while on holiday?

In the unlikely event you have an issue; please give us a call via the ‘call the owner’ buttons on the phone provided (Free call), if we don’t answer leave a message and we will get back to you as soon as possible.

What is access to the accommodation like?

All of our accommodation has at least one car parking space. Please have a look at the access statement on the website which can be found on the details page of each cottage.

Can I bring my bike?

Yes, we welcome cyclists – please contact us before booking and we can advise how many bikes can be accommodated / local cycle routes and areas.

What’s it like to stay in a cottage in a rural area?

Our cottages are located on the edge of farmland or nature reserves with the opportunity to see wildlife in the surrounding area, Station Cottage and Station House are located on the edge of Cors Caron National Nature Reserve.

Bats and other wildlife may be present. Any disturbance caused by wildlife should be reported to us and we will take reasonable steps to assist. Please remember that bats and some other species are protected and it illegal to interfere with them or their habitat.

Is there a pub I can walk to?

There is a pub in approx 5 mins walking distance of Murmur Aeron – bring a torch with you as there is limited or no street lighting.

The closest pubs to our other cottages are aprox 5 to 10 mins driving distance. Please ask about the walk from Station Cottage and Station House to Pontrhydfendigaid where there are two pubs. Takes around 1 hour each way, please be aware can be muddy in places and there maybe cattle / sheep in the fields.

Can I smoke?

All of our cottages are non-smoking areas. This includes the use of vapours and e-cigarettes.

Can I charge my electric vehicle?

We do not allow charging of electric vehicles. Zap-map will be able to help you find the nearest charging points.

Can we use candles?

We do not allow candles of any kind in any of our cottages due to fire risk.

Is there a hot tub or pool or can I bring my own?

We do not have a hot tub, pool or paddling pool at any of our cottages. We do not allow guests to bring / use their own hot tub, pool or paddling pool at our cottages and requests will be refused. If you are looking for a hot tub / pool for your holiday regrettably our cottages will not meet your needs.

What happens if I break something during my stay?

We appreciate that sometimes accidents can happen. If you have a breakage, please let us know as soon as possible so we can get it repaired / replaced. We don’t charge for a minor breakage for example a wine glass but we do need to know so we have time to get a replacement before the next guests arrive. However we reserve the right to charge for breakages and damage to the accommodation.

Can I get supermarket groceries delivered?

Yes, however, you’ll have to check with the supermarket that they deliver to the cottages postcode and you’ll have to be there to receive your delivery. It’s therefore a good idea to leave it until the first morning of your holiday in case you get delayed arriving. If you need basics there is a Spar in Tregaron which is aprox 10 / 15 mins from our cottages. Open 7 days a week 8am to 11pm.

There are also local village shops in Llangeitho and Ponrhydfendigaid depending on which cottage you are staying in with various opening hours.