This policy details which personally identifiable information we may collect from you (or that you provide to us), and how it will be processed by us.
What is the legal basis for processing your data?
We collect data from you on at least one of the following legal bases:
That you have provided your explicit consent for us to do so. That we need to in order to fulfill our contractual obligations to you (including responding to enquiry’s you have made to us).
Personal information provided when making enquiries or completing a booking collected by:
Andrew Cracknell Pant y Goirych Llangeitho SY25 6TR
This information is purely used for the provision of goods or services, and to enable communication to respond to your enquiry or complete your booking.
When do we collect information?
We collect information from you when you make a booking or enquiry, fill out a form, or subscribe to our newsletter.
What personal information do we collect?
When making a booking or enquiry we will collect only the required data needed to complete the booking /enquiry. This may include the following: Full Name. Payment details. Contact information such as an Email Address or a Phone Number. Billing Address, and associated Post Codes. We may request and store the same information to allow us to confirm bookings, take payment for your booking and request feedback on completion of your stay.
What do we do with your information?
We use your data for the following purposes: To respond to your enquiry To process your booking and take payment. In-house record keeping/accounting. To improve our services and products through feedback request on completion of your stay. If you subscribe to our newsletter, we periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided.
How long do we keep your personal information for?
We only hold your personal information for the minimum necessary time. For purposes such as business accounting requirements, the length of time is determined by legislation.
How can you control our use of your personal information?
If you do not wish us to retain your contact details or wish to know what information we hold, please notify us via the contact us page or email. This will ensure your data is removed from our records, within our legal obligations. However, this will mean that should you conduct any future business with us, you will need to provide this information again. With regard to the newsletter subscription, you have the right to unsubscribe or delete any of your data collected via your Mailer Lite preferences (you will find the unsubscribe/delete link on every newsletter you receive).
Data Stored By Third Parties
Some of your customer information is stored by third parties. Your privacy agreements and rights to access this data are between you and the following third parties:
Google Analytics (Page visits)
Mailer Lite (Email subscription for newsletters and any special offers via explicit consent by you).
Social Media (Facebook, Flickr, Instagram, Pinterest, and Twitter; all likes, shares & follows).
Stripe (online gateway payment system)
We also use Free to Book online booking platform to process your booking, send your booking confirmation and collect online reviews.
We also advertise on third party holiday cottage websites which you have may have used to find us, please refer to their privacy policies.